Cost of living crisis prompts nearly half of consumers to reconsider how they get their cars serviced

The cost of living crisis has prompted nearly half of consumers to reconsider the way they approach vehicle maintenance and servicing.

Forty-eight per cent of the 4,269 car owners polled for the forthcoming Bumper Automotive Aftersales Report 2024/25 said they have adjusted their habits due to increased financial pressures.

The majority (90%) plan to keep their cars longer, reflecting a shift towards more cost-conscious decision-making.

Over half (51%) said they were exploring independent garages for more affordable servicing, while more than a third (38%) are choosing not to authorise advisory repairs, prioritising essential over non-urgent work.

A significant minority (15%) reported skipping vehicle servicing because of costs.

“The findings reveal a largely proactive approach to vehicle maintenance. However, the cost of living crisis has prompted shifts in consumer behaviour, with a significant portion of car owners looking for more affordable options, delaying non-essential repairs and using financial assistance to spread their servicing costs,” said James Jackson, Co-Founder and CEO of Bumper.

“Trust, cost and quality remain central to consumer decision-making, benefitting dealers nimble enough to adapt their aftersales propositions to the changing needs of their customers,” said Jackson.

The full Bumper UK Automotive Aftersales Report 2024/25 will be published shortly.