Alastair Shephard

Content Writer

Alastair Shephard | Author

Last week we saw the Financial Conduct Authority (FCA) issue a Press Release warning Buy Now Pay Later (BNPL) firms about misleading adverts. 

There is certainly a lot of scrutiny and discussion about the BNPL sector with controversy over recent initiatives, including BNPL for food and rapid expansion in retail propositions that often target a younger, less financially sophisticated consumer than Bumper’s target market in the automotive sector. 

Given the cost-of-living crisis it is right that firms fully explain the risks associated with BNPL agreements to ensure that consumers fully understand the potential risks versus the obvious benefits. 

The FCA clearly has concerns in these areas, and its release, unusually, takes care to provide examples of how a firm may test if adverts are clear, fair and not misleading. 

This is very helpful to ensure all BNPL firms are consistent in applying the same benchmark to advertising as we do at Bumper. 

So, what are the examples and how do we meet the standards now at Bumper: 

The risk of taking on debt that customers cannot afford to repay, the consequences of missed payments and any other adverse consequences such as the impact on the customer's credit file.

We clearly explain that a soft search is undertaken upon application, and that it does not impact a customer's credit score, but any missed payments may in the future affect their ability to borrow. (*See our up-to-date risk warning below) 

Information about when charges become payable

We have always been extremely clear about our product; keeping it simple, 0% interest and a one-off fee of £12 for the first instance of a repayment being missed by 7 days or more. That’s it, no hidden charges or penalties. 

All our advertising follows the FCA’s guidance, we do not use Social Media influencers, and ensure we approve all adverts - be they real time, static or social media posts from Bumper. 

We took the step earlier in the year (January) to recruit a Chief Risk & Compliance Officer, Paul Edgecombe, who has 30+ years' experience in financial services and specific experience in Financial Promotions as SM16/17 approved by the FCA. Paul oversees our advertising and has set robust controls to ensure the standards are what you would expect from a regulated firm in advance of the forthcoming regulation of BNPL. 

The FCA has suggested all BNPL firms that are currently unregulated and operating under exemptions check with their legal teams to ensure they remain exempt from requiring an FCA authorised firm approving their advertising. We are confident that all our advertising is compliant but to prove this is the cas

ave asked for this clarification in line with the FCA’s request. We expect to hear from them very soon and will of course update all our partners once advice is received. 

For now, we welcome the FCA’s guidance and believe the forthcoming regulation in the BNPL sector will be a positive for consumers at a time when they may be most vulnerable. All our efforts this year have been made to demonstrate Bumper meets not only the FCA’s standards on Financial Promotions but all the rules and guidance they would expect from a regulated BNPL lender. 

PayLater is a form of credit not regulated by the FCA. Missed payments may impact your credit score and your ability to borrow in the future. A one-off missed payment fee (£12) may be charged. Recovering missed payments may involve using a debt collection agency, or legal action. T&Cs apply.

Raising the standards of BNPL advertising at Bumper

Team Bumper met (for the first time in its entirety) in Lisbon last month for a week of collaborative workshops and team-bonding activities. 

In attendance, were our teams based in the UK, Spain, Germany and our development team based in Ankara, Turkey. 

The main purpose of the meet-up was to allow members of different departments to collaborate, chat and understand each other’s goals. 

During the update, teams stood to present who they were and their plans for the future. We heard from People, Engineering, Product, Sales, Risk and Compliance, Growth, and Operations. 

Before the trip, workshops were held by our People Team, to understand exactly what Bumper’s core values are; how we work together as a team, how we approach new opportunities and challenges, and how we interact with external stakeholders. 

 - We’re committed, enthusiastic and always give 110%. 

- We're inquisitive, drive change & positively disrupt. 

 - We embrace it, put our stamp on it & take pride in it. 

- We're passionate, tenacious and resilient; we get the job done 

 - We keep it real & we trust each other to do the right thing, in the right way. 

- We stay focused on the goal, avoid overcomplicating things & insist on transparency. 

One evening, we were joined by guest speaker, Alan Chambers, who discussed team motivation, how to create a winning mindset and what inspirational leadership looks like. Alan is a former Royal Marine Commando, Author, and Polar Adventurer. 

He led the first successful unsupported expedition from Canada to the North Pole by a British team. The expedition took them a whopping 672 nautical miles, through temperatures as low as -65°C. 

After seventy days out on the ice, Alan’s team planted the Union Flag on the 16th of May 2000. 

Lastly, some of the team took to the water for paddle-boarding and surfing, whilst others enjoyed a relaxing yoga session. 

For many of the team, working remotely across Europe, this was a great opportunity for them to get to know who they’re working with, face-to-face, without using a video meetings! 

“Very happy to meet every Bumpee face-to-face and spend time together. It was a great opportunity to collect unforgettable memories with each of you!”

Sumru, Talent and People partner (Turkey) 

“Glad to have met most of Bumper and had the opportunity to spend such a legendary time with each of you! I certainly enjoyed myself! A big thank you for the organisers!”

“Thank you to all organizers for this great retreat. It was great opportunity to meet all you in person. I hope to see you all again next retreat” 

“I had a blast! I had been hearing about this trip since I joined a year ago and it really surpassed my expectations big time. So proud to be part of Bumper; loved every minute of it!”

“Thank you all so much for making this retreat so amazing.” 

Bumper Lisbon 2022: Team collaboration event

By the end of the decade, open banking is set to become the dominant form of payment in car retailing. Low transaction fees and reduced exposure to fraudulent card transactions will benefit dealers greatly. 

Rather than relying on debit or credit cards issued by a third party, open banking allows customers to pay directly from their personal account into a dealer’s account. 

According to the Open Banking Implementation Entity, a standards body set up by the UK’s largest banks, the UK has seen exponential growth of open banking in recent times with 4.5 million regular users across all retail sectors and 1 million new users added every six months. 

James Jackson, CEO and co-founder of Bumper said, “Customer transactions are already being transformed by open banking across other retail sectors. Because of the high invoice values associated with automotive, we anticipate it becoming the dominant form of payment in dealerships by the end of the decade.” 

“Car buyers using open banking can make their payments online in a matter of seconds using just their bank account credentials. Also, because these payments require bank authentication within a customer’s banking app, it makes fraud significantly harder, giving a greater layer of protection to dealers. 

“While dealers offering open banking can expect to see their transaction costs halve by the removal of hefty fees associated with card payments. Other benefits include more secure digital payments, minimising dealers’ exposure to fraud, and full GDPR compliance.” 

“Open banking offers a solution that better meets the changing needs of customers looking for more convenient and smarter digital alternatives to cards.” 

“The addition of open banking further expands our suite of digital payment options, sitting alongside Pay Now and Pay Later, enabling dealers to offer customers the payment option that works best for their personal finances,” said Jackson. 

We expect dealers will offer the option of open banking for customers making large deposits, after-sales bills, GAP insurance and extended warranties. 

Starting this month, Bumper offers dealers an open banking facility, fully integrated with REALtime communications. 

To find out more, contact our sales team via 

Open banking set to be dominant form of payment in car retailing by 2030 

The research team at Bumper recently carried out a survey of 2,250 UK drivers over the age of 18 to find out how much they had spent on vehicle repairs in the last 12 months.

The survey found that 78% of drivers needed at least one tyre replacement over the past 12 months. The regions with the most replacements necessaries were:

 of their replacements was £121. According to National Travel Survey there are approximately 35.9 million UK license holders, which means an estimated £3.4bn has been spent on 

When asked if the cost was more or less than expected, 38% found the cost was more than expected, 41% said it was as expected, and 21% found the repairs to be less than expected. 

Bumper, CEO and Co-Founder, James Jackson said, ‘When it comes to the cost of maintaining a vehicle, our minds often just go to well-known expenses like petrol, insurance and MOTs. This research highlights the real cost to drivers is tyre replacements, highlighting that drivers in the North West need their tyres replacing more than anywhere else in the UK. 

‘It’s really important to keep an eye on your tyres to increase their longevity, by 

 and wheel alignment of your tyres, as well as by rotating tyres often. If an unexpected tyre replacement bill surprises you, you should be aware of the many different payment offers to help you manage the added expense, such as Bumper.’ 

Bumper is an interest-free payment option for repairs at garages and dealerships. Customers can apply online before their booking and get approved for up to £5,000.

UK motorists collectively spend £3bn on tyre replacements 

Bumper has appointed Nick Squire as International Sales and Partnerships Manager. 

Nick will be responsible for strengthening Bumper’s position in Germany and Spain, as well as managing our expansion into further European markets. 

In his previous role, Squire headed up European and Global autoVHC programmes. With 20 years' experience in the automotive sector, starting as general sales manager at Ilkeston Co-op Motor Group, Nick is the perfect choice to lead Bumper as it takes its next steps into Europe. 

CCO and co-founder, Jack Allman, said, ‘We’re delighted to welcome Nick Squire to our fast-expanding team to spearhead Bumper’s ambitious growth plans across key European automotive retailing markets. 

‘Nick brings a wealth of experience to this new position having worked in the UK and international dealer sectors, including many of the markets we are targeting.’ 

Nick Squire said, ‘I’m delighted to be joining Bumper at the beginning of its exciting international journey and introduce new dealer products into new markets. 

‘There is a huge opportunity to grow Bumper into Europe. Having worked extensively in Germany and Spain my initial focus will be to grow sales in these markets and build partnerships with key strategic partners, OEMs and dealer groups.’ 

 is an interest-free monthly payment option for aftersales purchases. Applications are processed online in just a few clicks and customers receive an instant decision. 

To find out how Bumper can transform your aftersales department contact our sales team using the 

Bumper appoints International Sales and Partnerships Manager 

The cost-of-living crisis is having an enormous impact on the way many of us live our lives. A recent survey by 

 found that the way we drive is no exception. Of the 2,000 surveyed, 69% said they had significantly changed the way they drive since the beginning of the year. 

To make a saving on fuel costs, drivers are significantly reducing the number of journeys they make in their vehicles. 35% of drivers said they had cut down on the number of journeys they make. 

40% of petrol drivers had cut down since the start of 2022, with only 22% of electric and hybrid drivers cutting down. 

Electric and hybrid vehicles are well-known to be cheaper to run. This survey found that of the electric and hybrid owners 17% had switched from a vehicle using an internal combustion engine to keep costs down, whilst 4% had sold their vehicle without replacing it. Hybrid vehicles are built to last longer as well, so you don't have as many expensive repairs to keep up with, like 

hybrid batteries which can last up to 11 years

21% of drivers said they now drive more smoothly and try to avoid harsh braking and 14% were now driving slower than they were at the start of the year to conserve fuel. 

It was discovered 1 in 10 motorists were now regularly checking their tire pressure and 11% had taken unnecessary items from their vehicle in a bid to make it lighter on the road. 

The cost-of-living hike has had a big impact on motorists. Luckily, Bumper has a solution. Our digital PayLater solution allows customers to split the cost of repairs, at no extra cost. 

Applications are completed online in just a few clicks. Plus, our proprietary AI-enabled lending software allows us to make real-time, responsible lending decisions in less than 5 seconds. 

For more information about how Bumper can transform your customer experience, 

Motorists change driving habits due to cost of living

Bumper joined National Park Rangers in woodland near Calver for a unique day of volunteering. The team worked together to collect hundreds of vintage glass bottles and ceramics that were found when the site was recently cleared due to Ash Dieback Disease. It's believed that the area was on the site of an old Victorian tip.

The Team found old Heinz bottles and Bovril glasses. Items that looked of interest were sent to archaeologists for analysis.

It was important for the team to clear this glass to protect the safety of the wildlife and members of the public with four-legged friends who enjoy what the Peak District has to offer. Glass can also be a wildfire hazard as heat from the sun can cause devastating damage.

The Team was extremely efficient and filled all the containers before the proposed finished time – this was probably propelled by a meal booked in the local pub after!

Bumper is supporting the Foundation after signing up for its Peak Partner scheme, which allows businesses to care for the National Park while meeting their Corporate Social Responsibility goals.

 said: “The Peak District National Park is an incredible area, right on the doorstep of our Sheffield office.

“This partnership allows us to work closely with an amazing local organisation, but also to have a positive impact on the environment. Here at Bumper, our corporate social responsibility has always been a priority for us. Working in the automotive industry, we’re acutely aware of the progress our industry needs to make toward solving the climate crisis and we know we need to be doing all we can to support this.

“We’re proud residents of Sheffield and love the area surrounding our office there. The Peak District National Park Foundation not only works to conserve the environment but is also a great asset for Sheffield.

Becoming a Peak Partner was a no brainer for us, and we’re thrilled to be working with the Foundation. We really enjoyed our day clearing the woodland, meeting the staff who work in the National Park and talking about our CSR goals.”

The Foundation’s fundraising development officer Claire Barlow said: “We’re delighted to welcome Bumper as a Gold Peak Partner. It was great to meet the team out in the Peak District, we’d like to say a huge thank you to them for their help and look forward to working with them in the future.”

The Peak District National Park Foundation

The Foundation is an independent charity that cares for the Peak District National Park. Its aim is to work towards a Peak District that is conserved and enjoyed by everyone. It funds projects that care for the landscape and wildlife in the park, help fight climate change, and connect people from all backgrounds and situations to nature and the outdoors.

Bumper volunteers with Peak District National Park

Team Bumper attended the first Motortec Madrid 2022 event following the COVID-19 pandemic. 

The event, held annually, is one of the largest Automotive industry events in Europe. Described as a space for industry experts and innovators to exchange knowledge and best practices, Motortec sees over 700 companies exhibit annually. 

Across four days, Bumper showcased their interest-free monthly payments for after-sales invoices. A digital solution that allows customers at dealerships and garages to apply for finance in just a few clicks.

Co-founder, Jack Allman said, "Motortec Madrid marks the start of Bumper's expansion into the Spanish market. With a widely established presence in the UK and a recent launch into Germany, we're in a strong position to expand in Spain.

“Our talented and experienced sales team are engaging with dealerships and garages here in Spain about how Bumper can drive increased sales volume and maintain high levels of customer satisfaction”.

Team Bumper received an exciting reaction to their innovative solution at Motortec and has secured many connections to propel them further into the Spanish market. 

Founded in 2013, Bumper provides an interest-free digital payment platform for vehicle repairs and services, enabling owners to spread their costs. It also delivers an instalment financing solution using proprietary AI-enabled technology to facilitate real-time lending decisions.

Bumper enables dealerships and garages to sell a larger proportion of red and amber work, reducing workshop downtime, with no risks or liabilities, while also creating greater customer loyalty.

Named 21st fastest-growing fintech in the 2022 FT1000 rankings of Europe’s fastest-growing companies, Bumper works with over 3,000 dealerships and garages across the UK and the Republic of Ireland, helping over 160,000 drivers to fund their servicing and repair bills.

Bumper operates from the UK, Spain and Germany.

For more information on how Bumper can grow your aftersales volume contact our sales team at sales@bumper.co.uk. 

Team Bumper attend Motortec Madrid 2022

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